Terms & Conditions

These Terms & Conditions govern the use of Neostrata.ie and the purchase of products from our website. By placing an order, you agree to the terms outlined below.

1. General

Neostrata.ie is operated by Pharmed Ltd.
All sales made through this website are subject to these Terms & Conditions and no others shall apply.

We reserve the right to amend these Terms & Conditions at any time. Any changes will be effective from the moment they are published on this website.

2. Prices

All prices shown on Neostrata.ie are in Euro (€) and include VAT at the prevailing Irish rate.

Prices may change without prior notice. The price you pay is the price displayed at the time your order is placed.

3. VAT

VAT is applied at the appropriate rate at the time of purchase. Any future changes in VAT may affect product prices.

4. Product Availability

We aim to maintain high stock levels. However, we cannot always guarantee immediate availability of all items.

If an item is out of stock after your order is placed, we will notify you of the estimated dispatch date or offer an alternative solution.

5. Product Information & Specifications

We make every effort to ensure that product descriptions, images, ingredient lists, and specifications are accurate at the time of publication.

Manufacturers may occasionally update packaging, formulations, or specifications without notice. The product you receive will always be authentic and sourced directly from the authorised distributor.

6. Promotions & Discount Codes

From time to time, we offer promotional discounts or special offers.
Unless otherwise stated:

  • Discount codes cannot be applied to gift sets, gift cards, or products already on sale.

  • Only one discount code can be used per order.

  • Promotions cannot be applied retrospectively to previous purchases.

7. Product Reviews

Neostrata.ie uses an independent review service, to collect product and shop reviews.

By placing an order, you consent to receiving automated or manual review invitation emails related to the items you purchased.

8. Payment & Security

Payments must be received in full before goods are dispatched.
All transactions are processed through secure, PCI-compliant payment systems.

We do not store or have access to your payment card details.

9. Ownership of Goods

All goods remain the property of Pharmed Ltd until full payment has been received and cleared.

10. Liability Disclaimer

The manufacturers of all products sold on Neostrata.ie are ultimately responsible for product liability.

Neostrata.ie (Pharmed Ltd) is not liable for injuries, reactions, or damages resulting from:

  • Allergic reactions

  • Incorrect usage of products

  • Manufacturer faults or defects

This does not affect your statutory rights.

11. Website Use

All content on Neostrata.ie — including product descriptions, images, logos, and branding — is the property of Pharmed Ltd or its licensors and may not be copied, reproduced, or distributed without permission.

12. Governing Law

These Terms & Conditions are governed by the laws of Ireland.
Any disputes arising from the use of this website or the purchase of goods will fall under the exclusive jurisdiction of the Irish courts.